Once your order has been shipped from our warehouse, you will receive an email with an invoice and a tracking link so you can follow your package. Shipping days count from when the order has left the warehouse. 

If you have not yet received this email, contact hello@after-five.co. Please attach your order number or order confirmation in your email. Our customer care opening hours are Monday-Friday 10am- 5pm GMT+8

We accept FPX, Mastercard, VISA, Atome, ShopeePay and Touch N Go.

Please note some payment methods are subject to local availability.

We know sizing can be tricky, so we try our best to guide you towards the best possible fit for you across our product range. On each product page, if relevant, you will find a size guide that can assist in finding the right fit.

We currently only offer exchanges for the same item in a different size, subject to stock availability. Exchanges must be requested within 7 days of receiving your order.

Items must be returned in their original unworn and unused condition, with all tags still attached. Please note that the condition of the returned item will be assessed upon receipt — items with tears, stains, or signs of wear will not be eligible for exchange.

For exchanges, customers are responsible for both the return shipping cost and the cost to re-ship the item. Please note that we only allow one-time exchanges per order. Should you wish to request another exchange for the same item after the initial exchange, we will not be able to accommodate it.

To start the process, please email us at hello@after-five.co and we will assist you.
Our customer care opening hours are Monday-Friday 10am- 5pm GMT+8

At the moment, we ship to:

🇲🇾 Malaysia
🇸🇬 Singapore
🇮🇩 Indonesia
🇦🇺 Australia
🇧🇳 Brunei
🇹🇭 Thailand
🇵🇭 Philippines

We recommend washing all of our products at low temperatures and low tumble setting. Refer to the caretag of each piece, as well as the wash instructions on each product page.